Please read this document carefully before using MoovTel products and/or websites. You can download a copy of the document by clicking here
NO ACCESS TO EMERGENCY AND SPECIAL SERVICES. MoovTel do not allow you to make calls to emergency serviced and special numbers.
Contract with MoovTel
These general conditions of sale and use (hereinafter the "Conditions") apply to any visit or order placed remotely on the website accessible at the following address https://www.moovtel.com ( hereinafter the "Site") by a natural person having legal capacity and acting in a personal capacity as consumer (hereinafter the "Customer" or "you") with the company MOOV TELECOM SARL company under French law with a capital of 1,000 euros, having its registered office at 49 AVENUE DE L'EUROPE, 95330 DOMONT, registered with the RCS of PONTOISE under the unique identification number 817622178 (hereinafter “MoovTel”).
Your contract with MoovTel is made up of the Cconditions set out in this document. In the event of any conflict between the fair use policies or any additional conditions and these Conditions document, the latter shall prevail.
The Conditions and the Site are available in French and English. The language in which the Conditions are written is French.
Acceptance of terms
Any order and / or use of the Site implies full acceptance, without reservation and without conditions, of the Conditions in force at the time of said order by the Customer. It is not for MoovTel to verify the legal capacity of each Customer when making the creation of his customer account or at the time of the order.
You agree to communicate to MoovTel the actual and necessary information to complete the order as requested when creating your customer account and / or placing the order, and in particular your name , names valid e-mail. Therefore, you are responsible for the consequences arising from the transmission of false or inaccurate information or the recovery of which would be illegal.
You cannot accept these Terms if you are not legally authorized to use the MoovTel products and / or the Site in the country where you are located or are resident.
Change of terms
These Conditions may be unilaterally modified at any time by MoovTel. The modifications come into effect as soon as they are published and it is your responsibility to consult them and formally accept them before any order and / or use of the Site. You understand and agree that the applicable Conditions are those appearing on the Site at the time of your order and / or use of the Site and that your explicit acceptance of the conditions of the products and / or of the websites after the date of publication constitutes your acceptance of the Conditions. updates. If you do not agree with the modified Cconditions, you may not use MoovTel products and / or the Site.
End of your relationship with MoovTel
You can end your relationship with MoovTel at any time and without recourse to the courts by asking the closure of your user account to our support team.
MoovTel may end the relationship with you or may supend your use of your MoovTel user accounts, products and/or website at any time and without recourse to the courts.
Protection of personal data
MoovTel is committed to respecting your privacy and the confidentiality of your personal information. We will process your personal information, traffic data and the content of your communications in accordance with applicable law.
For more details on the collection, protection and deletion of your personal data click here
MoovTel cannot be held responsible for the non-performance of any of its obligations under these Conditions when this non-performance is linked to the occurrence of a case of force majeure.
Applicable law and competent court
These conditions are subject to French law. In the event of a dispute, an amicable solution will be sought beforehand. Any dispute relating to the execution of these conditions will fall under the exclusive jurisdiction of the French courts.
By using products and/or MoovTel websites undertake, cause, permit, or permit the change, creation of derivative works or improvements, translation, reverse engineering, decompilation, disassembly, decryption, emulation, piracy, discovery or attempt to discovery of source code or products protocols of MoovTel produtcs and/or website or any part thereof or function thereof and to use them within or for the supply or commercial goods or services.
Uses of MoovTel products and/or websites
You acknowledge that you understand how MoovTel products and/or websites work. MoovTel assumes no responsibility for any misuse of MoovTel products and/or websites.
You are agree that MoovTel may somtimes need to perform maintenance or upgrade of MoovTel produtcs and/or websites or the underlying infrastructure that allow you to use MoovTel products and/or websites.
MoovTel may be forced to temporarily suspend or limit use of any or all MoovTel products and/or websites until this maintenance and/or upgrade has been completed. Wherever possible and unless emergency response is required MoovTel will publish in advance the date and time of the suspension or limition on MoovTel website. You can not claim any damages for such suspension or limitation of the use of a products and/or MoovTel website or whatever.
Services quality of MoovTel
MoovTel can not guarantee that MoovTel products or/and websites will always work without disruption, delay or error. A number of factors can affect the quality of your communications and the use of products (depending on the products used) and/or MoovTel websites, and may result in the failure of your communication. MoovTel assumes no responsibility and you will not be able to claim or claim any damages for any disruption, interruption or delay caused by a failure or insufficiency of any of these elements or any other element over wich we have no control.
Changes of MoovTel products and services
MoovTel constantly improves the products and services provided, and may also need to change the technical specifications sometimes in order to comply with applicable regulations. As a result, you acknowledge and agree that products, services and features may vary sometimes. The technical requirements for use of the products, and the descriptions of the feature are available on MoovTel website. If you disagree with some of the changes to the products, you can end your relationsheep with MoovTel.
You are solely responsible for all activities performed on your user account. To prevent unauthorized use, you must maintain the confidentiality of your PIN and not share it with any third party or use it to access any third party site or service. If you suspect someone else knows your PIN, you must immediately change it to protect your account. MoovTel assumes no responsability for your failure to comply with the obligations set out in this paragraph.
Exclusive rights and MoovTel property
The content and compilation of content appearing on MoovTel websites (excluding user content) such as text, graphics, logos, icons, images, audio clips are the property of MoovTel. Content protected by copyright may not be reproduced without the express permission of MoovTel.
Terms of sale
Products and / or service
The products and / or sold by MoovTel are presented on the Site and accompanied by a description presenting their essential characteristics. MoovTel reserves the right to modify at any time the ranges of products and / or services offered for sale on the Site.
Any Customer who wishes to place an order on the Site must create a customer account and then select the products and / or services of their choice, with no minimum purchase. After filling in the information necessary to validate the Order, you must finalize the order.
As such, it is your responsibility to:
- check your basket and possibly correct its content;
- enter the chosen payment method and payment information;
- accept the Conditions (by checking the box provided for this purpose);
- definitively validate the order and pay.
The products and / or services paid by the Customer will be credited to your customer account within a maximum of 24 hours and can be used without delay by the Customer who can make calls within the limit of the amount purchased and actually paid by him.
All prices are indicated in euros and all taxes included (T.T.C) in France.
MoovTel reserves the right to modify its prices or to introduce new charges concerning access to the service at any time and without notice.
Payment for your purchases and service access fees can only be done online by credit card. All your purchases are processed and secured via our partners La Caisse D'Epargne & Stripe.
The general conditions of use of each of said means of payment are accessible on the websites of our partners and will be applicable depending on the means of payment chosen.
You agree to pay all the services to which you have subscribed as well as the service access fees under the conditions detailed below.
Access to service
No order sent to MoovTel by any means other than the Site, including by telephone, mail or fax, may be taken into account. In this case, you will not be able to access the service offered by MoovTel.
Billing for your communications is done by the minute and is deducted from the amount credited to your customer account. There is no connection fees. MoovTel access numbers are billed at the price of a local call (included in most unlimited plans) for Belgium, Spain, France and United Kingdom. For the rest of the world, MoovTel access numbers are billed at the price of a call to the United States. However, please ask your operator for confirmation of the use of MoovTel products and / or websites. MoovTel assumes no responsibility in the event of overbilling by your operator.
Changes of calls rates
MoovTel may change rates of call at any time without notice by publishing the new rates at www.MoovTel.com/en/rates/. The new tariff will be applicable immediately after the publication of the new rates. Please check the latest rates before placing your call. If you do not accept the new rates, you can end your relationship with MoovTel and cannot claim any damages.
After sale service
In the event of problems encountered with the products and / or services ordered by you, you can reach MoovTel support free of charge via the contact form on the Site.
Any credit started or recharged for a period of more than 30 days cannot be refunded. A credit not started and recharged for less than 30 days may be refund by making a written request to MoovTel support via the contact form.
Right to retract
In accordance with Articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of fourteen (14) days from the day on which the Customer, or a third party designated by the Customer, takes physical possession of the products ordered, to exercise the right of withdrawal without having to justify reasons or pay a penalty.
The exercise of the right of withdrawal can be done by sending a written request to MoovTel support via the contact form.
The Client’s statement must be unambiguous. To do this, you can use the model withdrawal form shown below, but it is not mandatory:
I hereby notify you of the contract relating to the sale of the product or service below:
Title of the product or service:
Client name :
Customer contact details:
The products offered by MoovTel are digital content not provided on a physical medium. As a result, according to Article L221-28 of the Consumer Code, as soon as you start using your purchase, you will no longer have the right of withdrawal. By accepting these Conditions, you acknowledge that any commencement of the use of your purchase constitutes an express waiver of your right of withdrawal.
In the event of withdrawal or valid reimbursement request from the Customer, MoovTel will refund all payments received from the Customer for the order concerned within a maximum period of fifteen (15) days from its receipt by MoovTel using the same means of payment than that which will have been used for the payment of the order.
If this means of payment has expired or is no longer usable, the Customer must expressly indicate this to MoovTel in his request for withdrawal. MoovTel cannot be held responsible in the event of default or delay in reimbursement linked to an expired or no longer usable means of payment.
If the Customer does not respect these Conditions, MoovTel cannot reimburse the products concerned.
YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND INCLUDE THE RIGHTS, OBLIGATIONS, CLAUSES BEFORE USING MoovTel PRODUCTS AND SERVICE.Download terms of service